Warranty Policy
Built to Last.
At MyZerival, quality comes first. Every product is carefully inspected before shipment to ensure it meets our standards and arrives ready for your fitness journey.
Our Commitment
We stand behind the quality of our products. If your item arrives damaged, defective, or has a manufacturing issue, we're committed to making it right.
What's Covered
- Manufacturing defects.
- Products damaged during shipping.
- Incorrect items received.
- Missing components included in your order.
What's Not Covered
- Normal wear and tear.
- Damage caused by misuse, accidents, or improper storage.
- Unauthorized modifications or repairs.
- Cosmetic damage that does not affect functionality.
How to Submit a Warranty Claim
If you believe your product qualifies for warranty service, please contact our customer support team with your order number, a description of the issue, and clear photos if applicable.
Our team will review your request and provide the appropriate solution as quickly as possible.
Warranty Resolution
Depending on the situation, we may offer a replacement product, replacement parts, store credit, or another appropriate solution. Every claim is reviewed individually to ensure the best possible outcome.
We're Here to Help
Your satisfaction is important to us. If you have any questions regarding your product or warranty coverage, our support team is always happy to assist you.